The contract is between the specified tour operator (known as Tour Operator) and the client, unless stated at time of booking through express written advice. The client is any person who travels or intends to travel on any tour arranged or operated by the Tour Operator. The contract, and all matters arising from it, is made in accordance with Booking Conditions and is subject to the law and jurisdiction of the Tour Operator’s legal corporate domicile.
To make a booking
The Company requires a completed and signed booking form and a per person deposit of $500 or 10% of the total tour price whichever is greater. Depending on the nature of the holiday a larger deposit may be required. Full payment is required at the time of booking if this is made less than 8 weeks before departure. The person who signs the booking form on behalf of a group warrants that he or she has full authority to do so on behalf of each person whose name appears thereon, and confirms that all such persons are fully aware of and accept the terms and conditions. A booking is accepted from the date the Company issues a confirmation invoice, and it is at this point that the contract comes into existence. This is applicable for clients who book in person, by post, by e-mail, by telephone or by facsimile. The Company reserves the right to decline any booking at its discretion.
The final balance is due 8 weeks prior to departure and in the case of non payment, the Company reserves the right to treat the booking as cancelled and cancellation charges will apply. Cheques should be made payable to Shila Desai.
If the client cancels
Charges are calculated from the date the Company receives written notification of your cancellation, or the date upon which cancellation is deemed to have occurred because of non payment. Charges are based upon a percentage of the total tour price (excluding flights) as shown below.
|More than 56 days before departure||:||deposit|
|56 – 42 days before departure||:||40%|
|41 – 28 days before departure||:||60%|
|27 – 14 days before departure||:||90%|
|Less than 14 days||:||100%|
Refunds cannot usually be made for domestic flights.
If the Company cancels
The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 8 weeks prior to departure except in cases of force majeure or the client’s failure to pay the final balance. Unless the client fails to pay the final balance, the Company will return all monies paid.
If you wish to change your booking once the deposit has been paid and the confirmation issued, we will do our best to accommodate you. An administration fee of $75 per booking will be made. Any additional costs incurred will also be charged.
The Company reserves the right to make minor changes to the tour (including accommodation, transport or services), but will notify the client of any changes as soon as possible. If a significant change is considered advisable or necessary, the client will have the choice of accepting the changes (at additional cost if applicable), or cancelling the tour with a full refund. No compensation is payable due to force majeure.
The Company cannot accept any liability or pay any compensation due to circumstances beyond our control which neither we nor our suppliers could foresee or forestall even with all due care. This includes war or threat of war, civil riots and unrest, industrial disputes, natural disaster, bad weather, and terrorist activity.
Prices quoted are in USD at the applicable rate of exchange at the time of booking. The client will be advised of the rate of exchange used.
Surcharges can sometimes result from government action, currency fluctuations, transportation and fuel costs, and overflying charges. If the surcharges should increase the total tour price by more than 10%, the client may cancel the booking within 14 days of receiving notification of the surcharge and receive a full refund.
We hope we can settle any complaints amicably. If you do have a complaint, please tell the local representative concerned at the earliest opportunity and they will do their utmost to resolve the matter. Failure to do so may result in a delay in investigating and resolving the complaint. If your complaint cannot be resolved locally you must inform us in writing within 28 days of your return. Any complaint received after this time will be considered invalid.
Clients’ bookings are accepted on the understanding that the client understands the potential risks of travel including injury, disease, inconvenience and loss of or damage to property. No refunds will be given for services not utilised. Clients must agree to abide by the decisions of the Company’s local representatives and tour leaders (where appropriate) whilst on a tour with the Company. If in the opinion of our local representative your behaviour or health appears likely to cause danger or distress to others, we reserve the right to ask you to leave the tour and no refund or compensation will be made. You must advise us at the time of booking if any medical or other condition may affect your tour, or if you have any special needs.
The Company endeavours to ensure that all services and facilities are provided with reasonable care and skill, and we are responsible for the proper performance of our obligations under the contract. Any arrangements you make independently of the Company are entirely at your own risk.
Passports, visas and vaccinations
Clients must be in possession of a full 5 or 10 year passport as applicable, valid for at least 6 months after the date of return from the tour. The Company will inform you if visas are likely to be required, and it is your responsibility to obtain them in good time. It is also the clients’ responsibility to obtain any necessary vaccinations and certificates. Information about these matters or related matters such as climate, clothing, special equipment or baggage is given in good faith but without responsibility on our part.
Clients are responsible for arranging their own insurance. The insurance must provide cover for everything you wish to do on your tour and all activities you may wish to participate in, and must also include cover for medical expenses, injury, death, repatriation, cancellation and curtailment. The Company is entitled to see documentary evidence of appropriate travel insurance. If the client fails or does not agree to provide such evidence, the Company reserves the right to cancel the contract by written notice to that effect.